Close an Account

To have your service discontinued, please click here. You can also email us at or call with the following information:

  • Your account number or service address
  • The date service should be taken out of your name (please allow 3 days for completion)
  • Your mailing address for the final bill
  • A current daytime phone number 

Please note: service can only be discontinued by the account holder.

 A final bill will be mailed within 10 days of the meter reading.

Tenants: your deposit will be applied to your final bill. Any balance remaining will be refunded by check. Should your bill be larger than your deposit, you will be billed for the remaining balance. 

You can call our office at 540-463-4329 between the hours of 8:30 a.m. - 5:00 p.m. to request this service.