Payment Options

Click on the tabbed options below for more information on each category.

  1. Credit & Debit Card
  2. Cash
  3. Checks & Money Orders
  4. ACH

Credit Card & Debit Card

Card payments are accepted online using the customer portal or by calling 540-600-4780. You will need the account number & last four digits of the phone number on file to make the payment. A $3.50 convenience fee will be charged for each $300.00 transaction. 

Click here to access the customer portal

Deferred Payment Plans

  • Must apply prior to shut off date
  • Has to have a hardship such as: (customer maybe required to provide documentation)
    1. Loss of job
    2. Medical emergency
    3. Excessive bill
    4. Extraordinary financial difficulties
  • Payment must be made, in good faith, prior to initiating the contract. The remaining balance will be split into billing installments.
  • If the property is a rental, the owner or property manager must agree prior to initiating the contract.
    1. A phone call or email will suffice
  • Reminder:  The deferred payment amounts shall be in addition to the regular service bill amount and due on the bill due date. If payment isn’t made, service is subjected to disconnection and will not be reconnected until all monies owed to the Authority are paid in full. (This includes, regular bill, the entire payment plan amount, penalties and disconnection fees)

Click here to start the deferred payment plan process or call our office.

The Rockbridge County Public Service Authority is an Equal Opportunity Provider and Employer.