Open an Account

To have water service turned on, PSA needs to collect certain information. You can provide the information by coming to our office anytime Monday-Friday 8:30 am to 5:00 pm.

Property Owners

 
Before setting up service in your name, the following information is needed:

  • Photo ID
  • Copy of the signed deed or settlement papers
  • Application
    • Service Address
    • The name to appear on the account (must be one of the names on the deed)
    • Telephone number(s)
    • Email Address
    • Billing address (if different from service address)
  • The date service should begin-Please allow 3 business days and note that we do not schedule service requests on weekends or holidays.
  • $30.00 account charge

Tenants

Before a tenant can establish an account  in their name, the following information is needed:

  • Photo ID
  • Application
    • Service Address
    • The name to appear on your account
    • Telephone number(s) 
    • Email address
    • Mailing address (if different from the service address)
    • Landlord name and address
  • The date service should begin - Please allow 3 business days and note that we do not schedule service requests on weekends or holidays. 
  • Landlord Authorization Form, completed and signed by the owner/landlord
  • A deposit paid by the tenant - must be paid in our office by cash, money order or check payable to RCPSA (credit cards, debit cards or e-check payable online or over the phone through a third party vendor, Paymentus).
  • $30.00 account charge

Both the Landlord Authorization Form and the deposit are required to establish service. The Landlord Authorization Form can be scanned and sent to rcpsa@co.rockbridge.va.us or faxed to (540) 463-3126 by the owner/landlord. The form, deposit and account charge can be brought to our office. Our office hours are 8:30 a.m. to 5:00 p.m. Monday through Friday.


     Deposit Amounts

                                                              Water                   Sewer                   Water and Sewer

               Tenants                                   $100.00               $150.00                   $250.00
 
Tenants on Long Hollow System           $125.00                   ----                           ----

               Sewer-Only                               ----                     $210.00                      ----

Business Deposits are the greater of an estimated bi-monthly bill or from deposits listed above.
 
*Deposits are held and applied to the final bill
  

Please be aware that our ability to turn on service is based on you satisfying all of the requirements, as they apply to you. If you do not, it will result in a delay in processing your request.
 
Bills are rendered on a bi-monthly basis. Your first bill will be generated shortly after the next meter reading scheduled for the property. For questions, please call our office at 540-463-4329, between the hours of 8:30 a.m. - 5:00 p.m., or email us at rcpsa@co.rockbridge.va.us